Terms of Use
Home PageBRAVO CARE — TERMS OF USE
Last Updated: 5/5/2026
1. Introduction and Acceptance of Terms
Welcome to the website, mobile application, and online platform (collectively, the "Platform") operated by Loyal Assistant, Inc., a Delaware corporation doing business as Bravo Care ("Bravo Care," "we," "us," or "our"). The Platform is an online marketplace that connects healthcare clinicians ("Clinicians") with healthcare facilities, including but not limited to nursing homes and other care settings ("Facilities," and together with Clinicians, "Users"), for the purpose of facilitating temporary and per diem shift-based work engagements.
By accessing, browsing, or using the Platform, whether as a registered User or as a guest visitor ("Guest"), you acknowledge that you have read, understood, and agree to be bound by these Terms of Use ("Terms"). If you do not agree to these Terms, you must immediately discontinue your use of the Platform. These Terms apply to all visitors, Guests, and Users of the Platform. We reserve the right to modify these Terms at any time by posting the revised version on the Platform with an updated "Last Updated" date. Your continued use of the Platform following any such modification constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.
2. Eligibility
To access or use the Platform, you must be at least eighteen (18) years of age and capable of forming a binding contract under applicable law. By using the Platform, you represent and warrant that you meet the foregoing eligibility requirements. If you are using the Platform on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms, and references to "you" and "your" shall refer to both you individually and the organization on whose behalf you act.
3. Guest Access
Certain portions of the Platform, including the website and mobile application, may be accessible to Guests without registration. Guests may browse publicly available content, including general information about the Platform's services, educational resources, and other materials made available by Bravo Care. Guests are bound by these Terms, including but not limited to the provisions regarding acceptable use (Section 8), intellectual property (Section 9), disclaimers (Section 12), limitation of liability (Section 13), indemnification (Section 14), and dispute resolution (Section 15). Guests may not access features reserved for registered Users, including but not limited to posting or accepting shifts, processing or receiving payments, communicating with other Users through the Platform, or accessing Account-specific functionality. To access such features, Guests must register for an Account and, if applicable, execute a Subscription Agreement (for Clinicians) or Master Facility Agreement (for Facilities). Bravo Care reserves the right to limit, restrict, or terminate Guest access to any portion of the Platform at any time and without prior notice.
4. Description of the Platform
Bravo Care operates an online marketplace that enables Clinicians to browse, identify, and accept available shifts posted by Facilities. Facilities use the Platform to post available shifts and engage Clinicians to fill those shifts. Bravo Care facilitates these connections and processes payments on behalf of the parties. Bravo Care charges Facilities a service fee equal to a percentage of the compensation paid by the Facility to the Clinician for each completed shift (the "Service Fee"). Bravo Care processes all payments to Clinicians, who perform services as independent contractors and receive compensation reported on IRS Form 1099.
Bravo Care is not an employer, staffing agency, or joint employer of any Clinician. The relationship between a Clinician and a Facility is solely between those parties. Bravo Care does not control, direct, or supervise the manner, method, or means by which any Clinician performs services at any Facility. Bravo Care makes no representations or warranties regarding the qualifications, licensure, competence, or reliability of any Clinician or the suitability, safety, or compliance of any Facility.
5. User Accounts
To access certain features of the Platform, you may be required to register for an account ("Account"). You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete. You are solely responsible for safeguarding your Account credentials and for all activities that occur under your Account. You agree to notify Bravo Care immediately of any unauthorized use of your Account or any other breach of security. Bravo Care shall not be liable for any loss or damage arising from your failure to maintain the security of your Account.
Bravo Care reserves the right to suspend, disable, or terminate your Account at any time and for any reason, including but not limited to a violation of these Terms, without prior notice or liability to you.
6. Clinician-Specific Terms
6.1 Independent Contractor Status
Clinicians acknowledge and agree that they are independent contractors and not employees, agents, or representatives of Bravo Care. Nothing in these Terms or any use of the Platform shall be construed to create an employment relationship, partnership, joint venture, or agency relationship between Bravo Care and any Clinician. Clinicians are solely responsible for the manner, method, and means by which they perform services at any Facility. Clinicians shall have no authority to bind Bravo Care or to represent themselves as employees or agents of Bravo Care.
6.2 Licensure and Compliance
Clinicians represent and warrant that they hold all licenses, certifications, permits, and other credentials required by applicable federal, state, and local law to perform the services offered through the Platform. Clinicians are solely responsible for maintaining such credentials in good standing throughout their use of the Platform.
6.3 Tax Obligations
Because Clinicians are independent contractors, Bravo Care will not withhold federal, state, or local income taxes, Social Security taxes, or any other payroll taxes from payments made to Clinicians. Clinicians will receive an IRS Form 1099 reflecting compensation earned through the Platform and are solely responsible for reporting and paying all applicable taxes.
6.4 Subscription Agreement
Clinicians' use of the Platform is further governed by the Subscription Agreement between the Clinician and Loyal Assistant, Inc. In the event of a conflict between these Terms and the Subscription Agreement, the Subscription Agreement shall control with respect to the subject matter thereof.
7. Facility-Specific Terms
7.1 Master Facility Agreement
Facilities' use of the Platform is further governed by the Master Facility Agreement between the Facility and Loyal Assistant, Inc. d/b/a Bravo Care. In the event of a conflict between these Terms and the Master Facility Agreement, the Master Facility Agreement shall control with respect to the subject matter thereof.
7.2 Service Fees and Payment
Facilities agree to pay the Service Fee as set forth in their Master Facility Agreement. Bravo Care processes all payments to Clinicians on behalf of Facilities. Facilities acknowledge that payment obligations and fee structures are governed by the applicable Master Facility Agreement.
7.3 Compliance
Facilities are solely responsible for compliance with all applicable federal, state, and local laws, rules, and regulations, including but not limited to those governing the operation of healthcare facilities, workplace safety, and the engagement of independent contractors.
8. Acceptable Use
You agree that you will not use the Platform in any manner that: (a) violates any applicable federal, state, local, or international law or regulation; (b) infringes, misappropriates, or otherwise violates the intellectual property rights or other rights of any third party; (c) is fraudulent, misleading, deceptive, or dishonest; (d) involves the transmission of any viruses, malware, or other harmful or disruptive code; (e) interferes with or disrupts the integrity, security, or performance of the Platform or any servers, networks, or systems connected thereto; (f) involves the unauthorized collection, harvesting, or scraping of data or personal information from the Platform; (g) attempts to gain unauthorized access to any portion of the Platform or any systems or networks connected thereto; (h) involves impersonation of any person or entity or the misrepresentation of your affiliation with any person or entity; or (i) otherwise violates these Terms.
9. Intellectual Property
All content, features, functionality, software, text, graphics, logos, trademarks, service marks, trade names, and other materials displayed on or available through the Platform (collectively, "Platform Content") are owned by or licensed to Bravo Care and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws. You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform and Platform Content solely for your personal or internal business purposes in connection with the services offered through the Platform. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any Platform Content without the prior written consent of Bravo Care, except as expressly permitted by these Terms.
10. User Content
You may have the opportunity to submit, post, or transmit content through the Platform, including but not limited to profile information, reviews, ratings, and communications ("User Content"). You retain ownership of your User Content, but by submitting User Content to the Platform, you grant Bravo Care a non-exclusive, worldwide, royalty-free, perpetual, irrevocable, sublicensable, and transferable license to use, reproduce, modify, adapt, publish, translate, distribute, and display such User Content in connection with the operation and promotion of the Platform. You represent and warrant that you own or have the necessary rights to submit your User Content and that your User Content does not violate any third party's rights or any applicable law.
Bravo Care does not endorse any User Content and expressly disclaims any liability in connection with User Content. Bravo Care reserves the right, but has no obligation, to monitor, edit, or remove any User Content at its sole discretion.
11. Third-Party Links and Services
The Platform may contain links to third-party websites, applications, or services that are not owned or controlled by Bravo Care. Bravo Care has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. Your use of any third-party website or service is at your own risk and subject to the terms and conditions and privacy policies of such third parties.
12. Disclaimers
THE PLATFORM IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, BRAVO CARE DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. BRAVO CARE DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
BRAVO CARE MAKES NO REPRESENTATIONS OR WARRANTIES REGARDING THE QUALIFICATIONS, CREDENTIALS, LICENSURE, COMPETENCE, OR RELIABILITY OF ANY CLINICIAN, OR THE SAFETY, SUITABILITY, OR REGULATORY COMPLIANCE OF ANY FACILITY. BRAVO CARE DOES NOT GUARANTEE THAT ANY CLINICIAN WILL FIND SHIFTS OR THAT ANY FACILITY WILL FIND CLINICIANS THROUGH THE PLATFORM.
13. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL BRAVO CARE, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH YOUR ACCESS TO OR USE OF (OR INABILITY TO ACCESS OR USE) THE PLATFORM, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, EVEN IF BRAVO CARE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE AGGREGATE LIABILITY OF BRAVO CARE AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND LICENSORS ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF THE PLATFORM SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU HAVE PAID TO BRAVO CARE IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100.00).
14. Indemnification
You agree to indemnify, defend, and hold harmless Bravo Care and its affiliates, officers, directors, employees, agents, and licensors from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees and costs) arising out of or in connection with: (a) your access to or use of the Platform; (b) your violation of these Terms; (c) your violation of any applicable law, rule, or regulation; (d) your User Content; (e) any dispute between a Clinician and a Facility; or (f) your negligence or willful misconduct.
15. Dispute Resolution and Arbitration
15.1 Binding Arbitration
Except as set forth in Section 15.3 below, any dispute, claim, or controversy arising out of or relating to these Terms or the use of the Platform ("Dispute") shall be resolved exclusively through final and binding arbitration administered by the American Arbitration Association ("AAA") in accordance with its Commercial Arbitration Rules then in effect. The arbitration shall be conducted by a single arbitrator. The seat of arbitration shall be Wilmington, Delaware, although the arbitration may be conducted remotely to the extent permitted by the AAA rules. The arbitrator shall apply Delaware law consistent with the Federal Arbitration Act. Judgment upon any arbitral award may be entered in any court having jurisdiction thereof.
15.2 Class Action Waiver
YOU AND BRAVO CARE EACH AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. YOU AND BRAVO CARE EACH WAIVE THE RIGHT TO PARTICIPATE IN A CLASS ACTION, CLASS-WIDE ARBITRATION, OR ANY OTHER REPRESENTATIVE PROCEEDING.
15.3 Exceptions
Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of a party's intellectual property rights or confidential information.
16. Governing Law
These Terms and any Dispute shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of laws principles. To the extent that any court proceeding is permitted hereunder, you and Bravo Care each consent to the exclusive jurisdiction and venue of the state and federal courts located in New Castle County, Delaware.
17. Termination
Bravo Care may terminate or suspend your access to the Platform, in whole or in part, at any time and for any reason, with or without cause and with or without notice, without liability to you. Upon termination, your right to use the Platform will immediately cease. All provisions of these Terms that by their nature should survive termination shall survive, including but not limited to intellectual property provisions, disclaimers, limitations of liability, indemnification, and dispute resolution provisions.
18. State-Specific Notices
18.1 California
California Consumer Rights. If you are a California resident, you may have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act ("CCPA"). Please refer to our Privacy Policy for a detailed description of your rights and how to exercise them.
California Electronic Commerce Act. Pursuant to California Civil Code Section 1789.3, California Users are entitled to the following specific consumer rights notice: The provider of the Platform is Loyal Assistant, Inc. d/b/a Bravo Care, at the address set forth in Section 21 of these Terms. If you have a complaint regarding the Platform or wish to request further information regarding use of the Platform, please contact us at the address set forth in Section 21. You may also contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834, or by telephone at (800) 952-5210.
California Civil Code Section 1542. In connection with any release of claims under these Terms, California residents expressly waive California Civil Code Section 1542, which provides: "A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party."
18.2 New Jersey
If you are a New Jersey resident, certain provisions of these Terms, including but not limited to the limitation of liability (Section 13), indemnification (Section 14), and arbitration and class action waiver (Section 15) provisions, may not apply to you to the extent they are unenforceable under New Jersey law. Nothing in these Terms is intended to limit any rights you may have under the New Jersey Consumer Fraud Act, the New Jersey Truth-in-Consumer Contract, Warranty and Notice Act, or other applicable New Jersey statutes that cannot be waived by agreement.
18.3 New York
If you are a New York resident, nothing in these Terms shall be construed to limit your rights under the New York General Business Law, including Sections 349 and 350 thereof, or any other applicable New York consumer protection statute. To the extent any provision of these Terms conflicts with mandatory provisions of New York law, such New York law shall govern.
18.4 Texas
If you are a Texas resident, you may have rights under the Texas Deceptive Trade Practices—Consumer Protection Act (Tex. Bus. & Com. Code Ann. §§ 17.41–17.63). Nothing in these Terms is intended to waive any non-waivable rights you may have under Texas law. Additionally, to the extent you are a consumer as defined under the Texas Data Privacy and Security Act (effective July 1, 2024), please refer to our Privacy Policy for a description of your data privacy rights.
18.5 Illinois
If you are an Illinois resident, nothing in these Terms is intended to limit any rights you may have under the Illinois Consumer Fraud and Deceptive Business Practices Act (815 ILCS 505/1 et seq.). To the extent any provision of these Terms is found to be unenforceable under Illinois law, such provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect. If you provide biometric information through the Platform, please refer to our Privacy Policy for disclosures required under the Illinois Biometric Information Privacy Act (740 ILCS 14/1 et seq.).
18.6 Washington
If you are a Washington State resident, nothing in these Terms shall be construed to waive any rights you may have under the Washington Consumer Protection Act (RCW 19.86 et seq.) or the Washington My Health My Data Act. To the extent applicable, please refer to our Privacy Policy for a description of your data privacy rights under Washington law.
18.7 Colorado
If you are a Colorado resident, you may have rights under the Colorado Privacy Act (effective July 1, 2023). Please refer to our Privacy Policy for a description of your data privacy rights under Colorado law. Nothing in these Terms is intended to waive any non-waivable rights you may have under the Colorado Consumer Protection Act (C.R.S. § 6-1-101 et seq.).
18.8 Virginia
If you are a Virginia resident, you may have rights under the Virginia Consumer Data Protection Act (effective January 1, 2023). Please refer to our Privacy Policy for a description of your data privacy rights under Virginia law.
18.9 Connecticut
If you are a Connecticut resident, you may have rights under the Connecticut Data Privacy Act (effective July 1, 2023). Please refer to our Privacy Policy for a description of your data privacy rights. Nothing in these Terms is intended to limit any rights you may have under the Connecticut Unfair Trade Practices Act (Conn. Gen. Stat. § 42-110a et seq.).
18.10 Residents of Other States
If you reside in a state with consumer protection or data privacy laws that provide rights that cannot be waived by contract, nothing in these Terms is intended to limit or waive such non-waivable rights. To the extent any provision of these Terms conflicts with the mandatory laws of your state of residence, the applicable state law shall govern with respect to that provision.
19. Accessibility
Bravo Care is committed to ensuring that the Platform, including our website and mobile application, is accessible to all individuals, including those with disabilities. We endeavor to comply with the Web Content Accessibility Guidelines ("WCAG") 2.1 at the AA level, as well as applicable federal, state, and local accessibility laws, including but not limited to Title III of the Americans with Disabilities Act ("ADA") and Section 508 of the Rehabilitation Act of 1973, to the extent applicable.
We continually work to improve the accessibility of the Platform and welcome feedback from Users and Guests. If you experience any difficulty accessing or navigating the Platform, or if you have suggestions for improving accessibility, please contact us at the address set forth in Section 21. We will make reasonable efforts to address your concerns and to provide the information or services you seek through an alternative accessible means.
Bravo Care may engage third-party accessibility consultants to audit, test, and remediate the Platform on a periodic basis. Notwithstanding these efforts, certain third-party content, legacy content, or user-generated content available on or through the Platform may not be fully accessible. We encourage third-party content providers to make their content accessible and compatible with assistive technologies.
20. Miscellaneous
Entire Agreement. These Terms, together with the Privacy Policy and any applicable Subscription Agreement or Master Facility Agreement, constitute the entire agreement between you and Bravo Care with respect to your use of the Platform and supersede all prior or contemporaneous understandings and agreements, whether written or oral, with respect to the Platform.
Severability. If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.
Waiver. The failure of Bravo Care to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
Assignment. You may not assign or transfer these Terms or any rights or obligations hereunder without the prior written consent of Bravo Care. Bravo Care may freely assign or transfer these Terms without restriction.
Notices. Bravo Care may provide notices to you by posting on the Platform, by email, or by other reasonable means. You may provide notices to Bravo Care by contacting us at the address set forth in Section 21.
Headings. The section headings in these Terms are for convenience only and have no legal or contractual effect.
21. Contact Information
Loyal Assistant, Inc. d/b/a Bravo Care
440 East Huntington Dr Suite 300
Arcadia, California 91006
Support@bravocare.com
800-483-0663